Refund policy
# Return & Refund Policy
Effective Date: 17 March 2026
Brand Name: Vibeskart
At Vibeskart, we aim to deliver high-quality clothing and gift products that meet your expectations. If you are not completely satisfied with your purchase, we’re here to help.
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## 1. Return Policy
You can request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- All original tags and packaging must be intact
- A valid proof of purchase (Order ID or invoice) is required
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## 2. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Innerwear or hygiene-related items
- Gift cards
- Items purchased during sale or clearance
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## 3. Refund Policy
Once we receive your returned item:
- Our team will inspect the product
- You will be notified regarding approval or rejection
If approved:
- Refund will be processed within 5–7 business days
- The amount will be credited to your original payment method
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## 4. Exchange Policy
We only replace items if:
- The product is damaged
- The product is defective
- You received the wrong item
To request an exchange:
- Contact us within 48 hours of delivery
- Provide clear photos or videos as proof
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## 5. Return Shipping
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
- If the item is defective or incorrect, Vibeskart will cover return shipping
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## 6. Cancellation Policy
- Orders can be cancelled within 12 hours of placing the order
- Once the order has been shipped, cancellation is not possible
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## 7. Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account
- Contact your bank or payment provider
- If still not received, please contact us
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## 8. Contact Us
For any questions regarding returns or refunds:
📧 Email: support@vibeskart.com
📞 Phone/WhatsApp: +91 XXXXX XXXXX
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Note: By placing an order on Vibeskart, you agree to this Return & Refund Policy.